Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn and unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return, you can contact us at info@elgranaventurero.com. Please note that returns must be sent to the following address: Carrers Boters 17 Piso 1 Barcelona Postal Code 08002, DO NOT SEND PRODUCTS PURCHASED TO MEMBERS OF THE GREAT ENTREPRENEURS CLUB, for this the corresponding address will be sent to the email. 

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@elgranaventurero.com . 

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the problem and correct it. Exceptions/Non-Returnable Items Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, discount codes or gift cards. Exchanges The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. European Union 14-day cooling-off period Without prejudice to the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as you received it, unused and unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at info@elgranaventurero.com

Guarantee, Return and Refund of products and services offered by members of the “Great Entrepreneurs” Club

The Guarantee, Return and Refund of the products and services offered by the members of the “Great Entrepreneurs” club vary according to what is reported in the product description. But, to request it you must send an email to info@elgranaventurero.com who will serve as intermediaries throughout the process.